Action on Hearing is working in partnership with the Northern Health and Social Care Trust to develop the Hear to Help Service in local communities throughout Northern Trust area.

Hear to Help is a support service for people with NHS hearing aids. They run free drop-in clinics for those who need a bit of help with everyday issues like comfort, maintenance, changing tubing and batteries and adapting to life with hearing aids.

Hear to Help have arranged a free clinic at:

Wilson House
Raceview Road
Broughshane
Ballymena

Friday 10th June		10am-12noon
Friday 8th July		10am-12noon
Friday 12th August	10am-12noon

Minor Ailments Scheme 

Through the Minor Ailments Scheme the following conditions do not need a GP’s prescription as the pharmacist can write a free prescription to treat:

• Cold Sore	• Ear Wax	• Mouth Ulcers
• Oral Thrush	• Athlete’s Foot	• Head Lice
• Threadworms	• Vaginal Thrush	• Diarrhoea
• Groin Itch

Most pharmacies are involved in the service and they will display an arrow and cross sign like this one:

For more information about this scheme, please visit: 
http://www.hscbusiness.hscni.net/services/2055.htm 

Online Registration 

To access online bookable appointments, make cancellations or order repeat medications, please register for this service by contacting reception or call in to the practice to receive your online registration details, if you experience any problems, contact us and Leon our IT Administrator will assist you with the login.

Our telephone lines are open from 08:00 - 17:30 Monday to Friday with the exception of Wednesday from 13:00 to support staff updates and training that allow us to continue to offer patients service excellence. 

We appreciate that it can be difficult to get through to the surgery at times. We endeavor to do our best to answer your calls as soon as possible. If you do experience difficulties please support us in identifying improvements by completing a feedback form noting the date and time you tried to call.

Calls from patients are at their busiest between 08:00 and 10:00, especially for patients requiring urgent care and home visits. We would ask you to call outside these hours where possible for routine queries.

For chest pain or breathing difficulties dial 999!

If you feel you have an urgent medical problem the practice offers telephone consultations, GP triage / assessment and same day review.

Your receptionist can often help to direct you to the most appropriate service. They may ask you the reason you need to be seen. This is asked to support you in accessing the service that best meets your needs and is passed to the doctor to ensure they are able to help you appropriately.

Urgent care is provided by the Practice team and unfortunately it is not possible to offer you a GP of choice, though wherever possible we will endeavor to offer you preference of a male / female GP if the reason for your appointment is sensitive.

Urgent care is usually for one problem only. If you have more than one problem please tell the doctor you speak to or see. This will ensure you receive the most appropriate care and will prevent lengthy waits for other patients.