How Do I... Make An Appointment?
(Tel: 2586 1214)
We provide 48-hour access to booked surgeries that are held each weekday by appointment from 8.30 to 10.30am and 2.00 to 5.30pm except Wednesday afternoon, when arrangements are made by telephoning the practice for further instructions and the telephone number of the doctor providing emergency cover.
In the event of an emergency where you need to be seen on the day but there are no free appointments, please explain your requirements to the receptionist and she will arrange for a doctor to contact you.
How Do I... Obtain A Telephone Consultation?
The doctors will accept telephone calls requested in the morning. Please telephone
in the morning before 11.00am and leave your details; these will
be returned as soon as possible. Non-urgent calls will not be taken in the afternoon.
How Do I... Obtain A Home Visit?
If you are very ill and cannot attend the surgery, a home visit can
be arranged by telephoning the surgery on 028 2586 1214 before 10.00am each morning,
except in an emergency. On rare occasions, visiting may be delayed by other emergencies,
so if you are worried that your request has been overlooked please phone again
for reassurance. For your own safety, to aid a rapid response from emergency
services, ensure your house is clearly numbered and well lit up when it is dark.
For absolute emergencies, if you have difficulties in contacting the doctors
or in their response to your call, dial 999 for an ambulance.
How Do I... Obtain Test Results?
All results have to be checked by the doctor, so please telephone between
2.30pm and 5.15pm. If your results are normal the receptionist will tell you
directly in order to save time. However, if there is a problem she will arrange
for you to speak to the doctor. You may be asked to make an appointment if further
tests are required.